Privacy policy

• Your account: your name, work email and the company and role you belong to.
• What you ask Sumo: the questions you type or speak, the photos you choose to send, and Sumo's answers, saved as a session so you and your company can look back at the job.
• Camera and microphone: used only while you are in a Sumo session or an expert call, so Sumo and the expert can hear you and see the unit. Nothing is captured in the background.
• Expert calls: calls are recorded only after both you and the expert agree on screen. You can stop the recording at any time. Your company's experts may turn a finished job into a case in your company's knowledge library.
• Documents your company uploads: manuals, procedures and notes, used to answer questions for that company only.

• We don't sell your data or use it for advertising.
• We don't track you across other apps or websites.
• One company's knowledge and sessions are never shown to another company.
• We don't use your company's data to train our own AI models.

Sumo runs on a small number of service providers, each used only for its job:

• Accounts, database and file storage: Supabase.
• AI answers and voice: Google Gemini.
• Live expert calls and their recordings: LiveKit.
• Hosting for our server and websites: Fly.io and Vercel.

Sessions, recordings and knowledge are kept while your company uses Sumo, so the team can learn from past jobs. Your company's admin can remove knowledge at any time. When a company leaves Sumo, its data is deleted on request.

You can decline call recording, turn off camera or microphone access in iPhone Settings, and ask us to see, correct or delete your personal data by emailing hello@sumocrew.com. If your company manages your account, we may involve your company's admin.

Sumo is a workplace tool and isn't meant for anyone under 16.

Questions about this policy: hello@sumocrew.com. If we change it in a way that matters, we'll update the date above and tell company admins.